Clear terms, written for people rather than lawyers.

Workshop reservations

Your place is reserved when the website confirms your booking. We will also send confirmation using the email address or telephone number you provide. Telephone bookings are entered into the same system so that every available place is counted correctly.

Prices and payment

The price and any current offer are shown before you confirm. You can pay securely online or choose to pay the confirmed amount when you attend. Online card payments are processed by Stripe; Tech & Talk does not receive your full card details.

Workshop address

Workshops take place in a home setting in Alwoodley, Leeds. The full address and arrival information are provided after booking. Please do not share the private address publicly.

Changing or cancelling

Give at least 24 hours' notice to move your booking free of charge or receive a full refund of an online payment. Cancellations made with less than 24 hours' notice are normally non-refundable because a place in a six-person workshop may be difficult to refill. Exceptional circumstances will be considered fairly.

If Tech & Talk cancels

We will contact you as soon as reasonably possible. You can move to another available workshop or receive a full refund of any online payment.

What the workshop provides

Workshops provide practical guidance and learning, but we cannot promise that damaged equipment, inaccessible accounts or problems involving another company's service can always be repaired or recovered. Please back up important information where reasonably possible and keep passwords and security codes private.

Respect and safety

Everyone must treat other participants, the host and the home setting respectfully. Attendance may be refused or a workshop ended where behaviour creates a safety risk or serious disruption.

Home Tech Help requests

Sending the home-visit form is an enquiry, not a booking or a contract. We review the postcode, requested help and preferred times before offering an appointment. We do not ask for the complete home address or payment at the request stage.

Home-visit prices and area

The introductory price is £65 for up to 90 minutes for an eligible local visit while that offer is advertised. The usual price is £75. Additional time is £25 per 30 minutes and will happen only after you agree. Parts, paid software, specialist work and any travel charge outside the advertised local area must be explained and agreed separately before they are supplied.

Home visits are initially available in Alwoodley and nearby North Leeds. We confirm whether the postcode is covered and the complete price before an appointment is accepted.

Confirming a home visit

A home visit is booked only when Tech & Talk and the customer have agreed the work, date, time, complete price and address, and confirmation has been provided by email or another agreed durable method. Please tell us about access or practical requirements that could affect the visit.

Home-visit cancellations and the 14-day cancellation period

When a home-visit service is agreed online or by telephone, you will normally have 14 days from the day the contract is made to cancel it. You can cancel by any clear statement sent to Tech & Talk; you do not have to use a particular form.

If you ask us to visit or begin work during that 14-day period, we will ask you to make an express request for the service to start early. If you then cancel after the service has begun, you may have to pay a proportionate amount for work already supplied. Once the service has been fully performed after your express request and acknowledgement, the cancellation right may end. These rules are separate from any additional goodwill cancellation terms shown in your confirmation.

What Home Tech Help provides

The visit covers the agreed time, practical assistance, diagnosis and explanation. We do not promise that damaged equipment, lost data, inaccessible accounts or third-party services can always be repaired or recovered. Specialist component repair, electrical work and circumventing passwords, security controls or ownership checks are not included. Time spent investigating a problem and explaining the next step remains part of the service.

Passwords, purchases and financial information

Please enter passwords and security codes yourself wherever practical. Do not give Tech & Talk bank cards, PINs or online-banking credentials. Nothing will be bought and no paid software or additional work will be supplied without your agreement.

Your legal rights

These terms do not affect any rights you have under consumer law. If you have a question before booking, call or text 07474 237942 or email bookings@techandtalk.co.uk.