Frequently asked questions
Things you may want to know before booking.
The answers are kept straightforward. You can also call if something is not covered here.
Do I need to be good with technology already?
No. The workshops are specifically intended to be comfortable for people who do not use technology confidently.
What can I bring?
A phone, tablet or laptop. You can bring more than one device, although concentrating on one main problem often makes the session more useful.
What sort of problem can I ask about?
Everyday problems such as settings, email, photographs, passwords, online safety, video calls, apps, storage, updates and understanding how your device works.
How many people attend?
A maximum of six people attend each workshop.
Where are the workshops?
In a real home setting in Alwoodley, Leeds. The exact address and arrival details are supplied after booking.
Can I pay when I arrive?
Yes. Choose “Reserve · Pay on arrival” and your place will be held without an online payment.
Do I need an email address?
No. A telephone number is enough for a pay-on-arrival reservation. You can also book by calling or texting.
Can I cancel or move my booking?
Yes. The connected booking system will provide a private link allowing you to cancel or move your place. At least 24 hours' notice qualifies for a full refund.
Is this a repair service?
The main service is learning and practical help. Some problems may reveal a hardware fault that needs a repair specialist, and that will be explained honestly.
Will home visits be available?
They may be offered later for technology that cannot easily be brought to a workshop, such as Wi-Fi, printers and smart televisions.